Will AI replace Computer, Automated Teller, and Office Machine Repairers?

AI can do 29% of the work Computer, Automated Teller, and Office Machine Repairers do at least twice as fast. People already use it for 4 of their 25 tasks, while 5 more are ready but barely used so far. Robots can technically handle 10 physical tasks. 6 still need a person.

AI is already doing this4 · 12% of time

People already use AI for these tasks in real work, based on Anthropic's analysis of how Claude is used.

  • Install and configure new equipment, including operating software or peripheral equipment.Mostly automated5% of time
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.Mostly automated3% of time
  • Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.Mostly automated3% of time
  • Analyze equipment performance records to assess equipment functioning.Mostly automated1% of time

AI could do this next5 · 17% of time

AI can speed these up by at least half, but real use has not caught up yet. These are next in line.

  • Converse with customers to determine details of equipment problems.7% of time
  • Maintain parts inventories and order any additional parts needed for repairs.4% of time
  • Maintain records of equipment maintenance work or repairs.3% of time
  • Complete repair bills, shop records, time cards, or expense reports.3% of time
  • Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.1% of time

Robots can technically do this10 · 33% of time

Physical tasks that today's robots can perform in at least some settings. Robots are cost competitive for very few tasks so far, so this change moves slower.

  • Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.Robots: purpose built settings12% of time
  • Reassemble machines after making repairs or replacing parts.Robots: purpose built settings5% of time
  • Align, adjust, or calibrate equipment according to specifications.Robots: purpose built settings5% of time
  • Test new systems to ensure that they are in working order.Robots: purpose built settings3% of time
  • Operate machines to test functioning of parts or mechanisms.Robots: purpose built settings3% of time
  • Assemble machines according to specifications, using hand or power tools and measuring devices.Robots: purpose built settings1% of time
  • Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.Robots: purpose built settings1% of time
  • Lay cable and hook up electrical connections between machines, power sources, and phone lines.Robots: purpose built settings1% of time
  • Fill machines with toners, inks, or other duplicating fluids.Robots: purpose built settings1% of time
  • Calibrate testing instruments.Robots: purpose built settingsunder 1% of time

Still needs a person6 · 37% of time

No real AI use, no proven AI speedup and no robot that can do it yet. This is the part of the job to build on.

  • Travel to customers' stores or offices to service machines or to provide emergency repair service.19% of time
  • Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.5% of time
  • Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.5% of time
  • Advise customers concerning equipment operation, maintenance, or programming.4% of time
  • Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.3% of time
  • Train new repairers.1% of time

Your week is not the average

Describe what you actually do and get a personal report: your own tasks, what AI can already do, what stays yours and a 90 day plan.

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What this means

AI can speed up parts of this job, mostly the paperwork and information work around it. The core still depends on hands, presence or relationships. Robots are the other change to watch: they can technically do 43% of the working time.

What to do next

  • Do the 4 tasks AI is already handling with AI yourself. Your peers already are, and it is quickly becoming the baseline.
  • Get ahead on the 5 tasks AI could do next. These move as tools improve, so learning them early pays off.
  • Keep an eye on the 10 physical tasks robots can technically do. Cost keeps most robots out of work today, so this shift is slower.
  • Build on the 6 tasks that stay human. This is where your judgment, skill and relationships matter most.
Electrical and Electronics Repairers, Powerhouse, Substation, and Relay26%Telecommunications Equipment Installers and Repairers, Except Line Installers21%Electrical and Electronics Installers and Repairers, Transportation Equipment20%Electrical and Electronics Repairers, Commercial and Industrial Equipment20%Avionics Technicians18%Security and Fire Alarm Systems Installers15%

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