Will AI replace Insurance Sales Agents?

AI can do 83% of the work Insurance Sales Agents do at least twice as fast. People already use it for 4 of their 19 tasks, while 12 more are ready but barely used so far. Robots can technically handle 1 physical task. 2 still need a person.

AI is already doing this4 · 35% of time

People already use AI for these tasks in real work, based on Anthropic's analysis of how Claude is used.

  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.Mostly automated13% of time
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.Mostly automated8% of time
  • Customize insurance programs to suit individual customers, often covering a variety of risks.Mostly automated7% of time
  • Confer with clients to obtain and provide information when claims are made on a policy.Mostly automated6% of time

AI could do this next12 · 48% of time

AI can speed these up by at least half, but real use has not caught up yet. These are next in line.

  • Perform administrative tasks, such as maintaining records and handling policy renewals.16% of time
  • Explain features, advantages, and disadvantages of various policies to promote sale of insurance plans.8% of time
  • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.6% of time
  • Calculate premiums and establish payment method.4% of time
  • Contact underwriter and submit forms to obtain binder coverage.4% of time
  • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.4% of time
  • Select company that offers type of coverage requested by client to underwrite policy.2% of time
  • Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.2% of time
  • Develop marketing strategies to compete with other individuals or companies who sell insurance.2% of time
  • Install bookkeeping systems and resolve system problems.under 1% of time
  • Plan and oversee incorporation of insurance program into bookkeeping system of company.under 1% of time
  • Explain necessary bookkeeping requirements for customer to implement and provide group insurance program.under 1% of time

Robots can technically do this1 · 1% of time

Physical tasks that today's robots can perform in at least some settings. Robots are cost competitive for very few tasks so far, so this change moves slower.

  • Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.Robots: almost anywhere1% of time

Still needs a person2 · 16% of time

No real AI use, no proven AI speedup and no robot that can do it yet. This is the part of the job to build on.

  • Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance, or specialized policies, such as marine, farm/crop, and medical malpractice.12% of time
  • Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.4% of time

Your week is not the average

Describe what you actually do and get a personal report: your own tasks, what AI can already do, what stays yours and a 90 day plan.

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What this means

AI can already do almost all of this work at least twice as fast. People in this job already use it heavily. Expect the role to shift toward deciding what to do, checking AI's work and owning the result.

What to do next

  • Do the 4 tasks AI is already handling with AI yourself. Your peers already are, and it is quickly becoming the baseline.
  • Get ahead on the 12 tasks AI could do next. These move as tools improve, so learning them early pays off.
  • Keep an eye on the 1 physical task robots can technically do. Cost keeps most robots out of work today, so this shift is slower.
  • Build on the 2 tasks that stay human. This is where your judgment, skill and relationships matter most.
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