Will AI replace Interviewers, Except Eligibility and Loan?

AI can do 74% of the work Interviewers, Except Eligibility and Loan do at least twice as fast. People already use it for 4 of their 16 tasks, while 7 more are ready but barely used so far. 5 still need a person.

AI is already doing this4 · 38% of time

People already use AI for these tasks in real work, based on Anthropic's analysis of how Claude is used.

  • Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.Mostly automated22% of time
  • Compile, record, and code results or data from interview or survey, using computer or specified form.Mostly automated12% of time
  • Identify and report problems in obtaining valid data.Mostly automated3% of time
  • Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.Mostly automated1% of time

AI could do this next7 · 35% of time

AI can speed these up by at least half, but real use has not caught up yet. These are next in line.

  • Review data obtained from interview for completeness and accuracy.7% of time
  • Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.7% of time
  • Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.7% of time
  • Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.4% of time
  • Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.4% of time
  • Locate and list addresses and households.3% of time
  • Prepare reports to provide answers in response to specific problems.1% of time

Still needs a person5 · 26% of time

No real AI use, no proven AI speedup and no robot that can do it yet. This is the part of the job to build on.

  • Assist individuals in filling out applications or questionnaires.9% of time
  • Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.7% of time
  • Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.7% of time
  • Meet with supervisor daily to submit completed assignments and discuss progress.1% of time
  • Supervise or train other staff members.1% of time

Your week is not the average

Describe what you actually do and get a personal report: your own tasks, what AI can already do, what stays yours and a 90 day plan.

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What this means

AI can do most of this work faster, but a real part of the job still needs a person. People in this job already use it heavily. The people who learn which tasks to hand off will pull ahead.

What to do next

  • Do the 4 tasks AI is already handling with AI yourself. Your peers already are, and it is quickly becoming the baseline.
  • Get ahead on the 7 tasks AI could do next. These move as tools improve, so learning them early pays off.
  • Build on the 5 tasks that stay human. This is where your judgment, skill and relationships matter most.
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