Will AI replace New Accounts Clerks?

AI can do 72% of the work New Accounts Clerks do at least twice as fast. People already use it for 1 of their 15 tasks, while 9 more are ready but barely used so far. Robots can technically handle 4 physical tasks. 1 still needs a person.

AI is already doing this1 · 4% of time

People already use AI for these tasks in real work, based on Anthropic's analysis of how Claude is used.

  • Process loan applications.Mostly assisted4% of time

AI could do this next9 · 68% of time

AI can speed these up by at least half, but real use has not caught up yet. These are next in line.

  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.18% of time
  • Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.13% of time
  • Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.13% of time
  • Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.8% of time
  • Investigate and correct errors upon customers' request, according to customer and bank records.7% of time
  • Refer customers to appropriate bank personnel to meet their financial needs.4% of time
  • Obtain credit records from reporting agencies.3% of time
  • Execute wire transfers of funds.3% of time
  • Schedule repairs for locks on safe-deposit boxes.under 1% of time

Robots can technically do this4 · 26% of time

Physical tasks that today's robots can perform in at least some settings. Robots are cost competitive for very few tasks so far, so this change moves slower.

  • Perform teller duties as required.Robots: structured workplaces16% of time
  • Collect and record customer deposits and fees and issue receipts, using computers.Robots: structured workplaces8% of time
  • Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.Robots: purpose built settings1% of time
  • Perform foreign currency transactions and sell traveler's checks.Robots: structured workplaces1% of time

Still needs a person1 · 1% of time

No real AI use, no proven AI speedup and no robot that can do it yet. This is the part of the job to build on.

  • Duplicate records for distribution to branch offices.1% of time

Your week is not the average

Describe what you actually do and get a personal report: your own tasks, what AI can already do, what stays yours and a 90 day plan.

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What this means

AI can do most of this work faster, but a real part of the job still needs a person. Real use is still behind at 3 out of 100, so the change here is only getting started. The people who learn which tasks to hand off will pull ahead.

What to do next

  • Do the 1 task AI is already handling with AI yourself. Your peers already are, and it is quickly becoming the baseline.
  • Get ahead on the 9 tasks AI could do next. These move as tools improve, so learning them early pays off.
  • Keep an eye on the 4 physical tasks robots can technically do. Cost keeps most robots out of work today, so this shift is slower.
  • Build on the 1 task that stay human. This is where your judgment, skill and relationships matter most.
Reservation and Transportation Ticket Agents and Travel Clerks72%Hotel, Motel, and Resort Desk Clerks70%Interviewers, Except Eligibility and Loan74%Receptionists and Information Clerks75%Order Clerks78%File Clerks83%

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